Refund policy

Agoraa Mart Return and Refund Policy

At Agoraa Mart, customer satisfaction is our top priority. We strive to ensure that our customers have a seamless shopping experience. As a proud partner of Printify, we adhere to Printify's policies while providing additional support to meet your needs. Below are the details of our return and refund policy:

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

1. General Conditions for Returns

  • Eligibility: Items are eligible for return if they are received in a defective or damaged condition or if the incorrect item was sent.

  • Timeframe: Requests for refund must be made within 30 days (Domestic) or 45 days (international) of receiving the product.

  • Condition: Returned items must be unused and in the original packaging.

2. Return Process

  1. Initiate a Return: Contact our customer service team at agoraamart@gmail.com with your order number, a description of the issue, and photographic evidence of the defect or incorrect item.

  2. Approval: Once your return request is approved, you will receive detailed instructions on how to return the item.

  3. Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refund Policy

  • Full Refund: A full refund will be issued if the item is defective, damaged, or the wrong item was sent.

  • Partial Refunds: Partial refunds may be issued on a case-by-case basis for items that do not meet the return criteria.

  • Processing Time: Refunds will be processed within 5-7 business days of receiving the returned item.

4. Exchanges

  • Exchanges: We do not offer direct exchanges. Instead, customers should initiate a return and place a new order for the desired item.

5. Non-Returnable Items

  • Custom Orders: Items that are custom-made or personalized are non-returnable unless they arrive damaged or defective.

  • Sale Items: Sale items are final sale and cannot be returned or refunded.

6. Printify-Specific Conditions

As Agoraa Mart partners with Printify, we also adhere to Printify’s policies, which include the following:

  • Manufacturing Defects: Printify will cover the costs associated with returns and refunds for manufacturing defects.

  • Order Issues: For any order issues related to Printify products, customers must notify us within 30 days of product delivery.

7. Contact Us

For any questions or concerns regarding returns and refunds, please contact us:

  • Email: agoraamart@gmail.com

We appreciate your understanding and look forward to serving you at Agoraa Mart.